We hope you and your loved ones are staying safe and healthy during these unprecedented times. As a partner in your diabetes management, we at Ascensia Diabetes Care Hong Kong are reaching out to let you know that we’re here to help you where we can. At Ascensia Diabetes Care, the health and safety of our customers, employees and the patients we serve is our number one priority.

In order to ensure patients have access to Ascensia products, including those unable to get to a retail outlet we are pleased to let you know our products are available for home delivery through the following link:

We are continuing to monitor the global impact of the COVID-19 outbreak and are taking all appropriate measures to keep our employees safe and minimize the effect on people who rely on our products and services.

At the present time, there appears to be no immediate impact on the supply of our test strips and meters, and we do not anticipate any short-term issues related to the supply of these products due to COVID-19. Our products are manufactured in Japan and Indonesia, and we are currently not seeing any delays in production at any of our sites. We are continuing to monitor the COVID-19 situation and any impact on our supply chain on a regular basis.

This is a very dynamic situation with new information and guidance being issued from authorities on a regular basis. We will therefore be continuing to monitor the situation closely and will issue any revised information via this website page. Please continue to visit this site for ongoing communications from our team related to this issue. If you have further enquiry, please reach out our customer service hotline at +852 8100 6386 or email to

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